Legal notice gift card

Legal notice gift card

Article 1: Gift Card Presentation
The physical gift card ("Physical Gift Card") is available to buy in all our Comptoir des Cotonniers stores (exc. concessions) ("Stores") and the paperless e-gift card ("E-Gift Card") is available to buy on comptoirdescotonniers.com ("Website") and in our Stores for any amount between 20 Euros and 999 Euros inc. VAT.
The Physical Gift Card and E-Gift Card are described by the generic term "Gift Card".
The Gift Card is exclusively available in Euros.

Article 2: Gift card purchase
2.1 E-Gift Card
The E-Gift Card is available to buy on the Website and in our Stores.
The customer will be asked to create a customer account when ordering. The customer will receive confirmation by email when the E-Gift Card purchase has been completed. The customer will receive a second email with the E-Gift Card, its amount, expiry date and code to use on the Website and barcode to use in our Stores.
The customer who has purchased the E-Gift Card is responsible for giving it to their chosen recipient. Comptoir des Cotonniers shall not be held responsible if the E-Gift Card is lost, stolen or expires. Customers can purchase a total of three E-Gift Card in a single order on the website.

2.2 Physical Gift Card
The Physical Gift Card is only available to buy in our Stores.
Once purchased in our stores, the Physical Gift Card is handed to the customer and includes a code to use on the Website and barcode to use in our Stores.
The customer who has purchased the Physical Gift Card is responsible for giving it to their chosen recipient. Comptoir des Cotonniers shall not be held responsible if the Physical Gift Card is lost, stolen or expires.

Article 3: Expiry
The Gift Card expires within one year of the date of purchase. After this date, it can no longer be used on the Website or in our Stores.

Article 4: Gift Card use by recipient
All Gift Cards can be used on the Website and in our Stores excluding our Swiss stores. Should the recipient's purchase exceed the value of the Gift Card, they must pay the difference through the payment method of their choice.
The Gift Card can be used several times until the total amount has been used, within the period stated in article 3. Several Gift Cards can be used in conjunction to pay for a purchase. The Gift Card amount will be applied to the purchase total including VAT and delivery charges where necessary.

Article 5: Additional terms
5.1 No replacements or refunds apply if the Gift Card is lost, stolen or the expiry date is exceeded.
5.2 The Website Terms and Conditions ("Website T&Cs") apply to E-Gift Cards subject to exceptions stated in articles 5.2.1 and 5.2.2.
5.2.1. Article 7 in the Website T&Cs only applies to E-Gift Cards if it has not been used even in part. Otherwise, no right of withdrawal of any kind applies.
5.2.2. Article 8 in the Website T&Cs does not apply to E-Gift Card returns.
Article 8 in the Website T&Cs applies to items purchased with a Gift Card except for terms relating to the refund of items should the Gift Card be used to pay for the aforementioned items in full. Should the customer purchase a product on the Website using a Gift Card then ask to return the products, only a new gift card will be issued.
5.3. No refunds or exchanges apply to requests to return a Physical Gift Card.
5.4. Should the customer purchase an item in Store using a Gift Card and request a return, they shall only be offered a refund or exchange as per the terms stated in the Store Sales Terms and Conditions ("Store T&Cs")
5.5. Should one of these terms contradict the Website T&Cs and Store T&Cs, these terms prevail.

Article 6: Personal data processing
Our Data Protection Policy applies to Gift Cards.