Please follow the steps below:
1. Click on “my account”
2. On the login page, enter your email address and a password
Passwords must be at least 8 characters long and must contain an uppercase letter and a special character
3. Click on “create my account” to complete the process You will receive an email confirming the creation of your account. You will need to enter your email address and password to log in and place a secure order in our eShop.

Please follow the steps below:
1. Click on “My account”
2. On the login page, enter your email address and password
3. Click on “log in” to access your account
If you fail to sign out of your session, you will remain logged in.

By logging into your account and clicking on “My personal information” you can:
- change your email address
- change your password
- update your personal information
To change your delivery and/or billing address(es), click on “My address book”, select the relevant address and click on “Change”.

This means that you have already set up an account with this address. If you cannot remember your password, you should click on “Forgotten password” and then enter your email address. You will then receive an immediate email containing a link to reset your password. If you do not receive this email, please check your spam folder.
If you still cannot find it, please contact Customer Services directly.

If you cannot remember your password, please click on “Forgotten password” on the login page and then enter your email address. You will then receive an email containing a link to reset your password. To change your password, simply go to the “My personal information” section when logged into your account, click on “Change my password” and then enter your old and new passwords in the appropriate fields.

To add an item to your wish list, you must first log into your account. Then simply go to the product page, select the size required and click on the “Add to my wish list” button.
To view your full wish list, click on “My wish list” on your” My Account” page.
Items which are not yet available and marked “coming soon” can also be added to your wish list. We will email you on the first day that the item(s) go on sale.

Simply click on the “Send my wish list to a friend” button and enter his or her email address.

Simply click on the “Add all items to basket” button. Items which are out of stock will not be added to your basket.

Simply enter your email address in the “Newsletter” box or tick the Newsletter subscription box in the “My personal information” section. As soon as you have an account, you will start to receive all our emails with details of new products, private sales, etc.

To unsubscribe, log into your account and click on “My personal information” and then uncheck the Newsletter subscription box. You can also use the unsubscribe link at the bottom of our Newsletters. You will be unsubscribed immediately. From then on, you will receive no further emails (including invitations to private sales) from us.

When an item is temporarily unavailable through our eShop, the product page is visible but the sizes are greyed out and cannot be selected. This means that we are out of stock. Please contact Customer Services if you wish to check availability in one of our stores.

To ensure the best fit, please consult the size guide on each product page.

You will find the composition and care instructions on the product page. Please note that if you fail to respect these instructions, we will be unable to issue a refund the product.

We will do our best to help you. Please contact our Customer Services department.

Please use our contact form to contact our Customer Services department and, if possible, attach a photo of the item in question with a note explaining the nature of the fault.
We will carry out an initial assessment with our Quality Control Department and we will get back to you to tell you what to do next.

Check that the item you wish to order is still available: if the size is greyed out, this means that the size is no longer available and so you cannot add it to your basket.

Once your order is confirmed, you have one hour to change your address or cancel your order during customer service opening times (Monday-Friday 9am-6pm, exc. bank holidays in France). No other changes are possible.

We cannot add any further items to an order which has already been paid for.

Enter the code in the “Enter your discount code” field and then click on “OK”. When the code is accepted, a message appears and your order is automatically updated. You can enter several consecutive codes if the offers can be used cumulatively.

Firstly, we suggest that you check your junk and spam folders. If you still cannot find the confirmation email, you can check if the order appears on your account.Please contact Customer Services for assistance.

Transactions are secured by Adyen, the leading European internet payment service, which enables you to make fully secure purchases through secure connections (https). The payment is processed securely and your bank details are encrypted thanks to the SSL protocol.
So at no stage do we have access to your bank details as they are not stored on our website.

Scam websites
We are sorry to inform you that there are more and more scam websites pretending to sell our Comptoir des Cotonniers products from past and current collections.
The websites use our logos and images and sell fake products with links and scam promotions that can cause confusion. Please be careful and check things like the host's email address and T&Cs on the website you're browsing before you buy anything.

If you visit a scam website, do not share any personal data or bank details and do not download any documents.
Please note, our legal and official Comptoir des Cotonniers websites are:
• Comptoirdescotonniers.com
• Comptoirdescotonniers.es
• Comptoirdescotonniers.de
• Comptoirdescotonniers.eu
Got a question? Please send us the website details using our contact form.

You can pay by Carte Bleue, Visa, MasterCard or American Express. You can register one or more card numbers which you can then use to make future purchases simply by entering your security code.
Comptoir des Cotonniers also accepts payment by PayPal, a secure payment method which allows you to make online payments without having to enter your credit card number. All you need is your email address and PayPal password.

A gift card purchased online can be used on the Site and in our Boutiques with the exception of our boutiques in Switzerland.

On the payment page, you have the option of paying with your eGift card(s).
To do this, enter the code for each eGift card (these details are sent to you by email when the eGift card is created). If your order exceeds the value of the e-card, you will have to pay the difference using a payment method of your choice. The e-card can be used on several occasions until the entire value has been redeemed, within a period of validity of one year from the date of the email confirming the issue of the e-card.
Please note: eGift cards do not appear on your “My account” page. If you have forgotten your remaining balance, please contact our Customer Services department.

**The Comptoir des Cotonniers e-gift card is available for any amount between 20€ and 999€ inc. VAT. It is only available to use on www.comptoirdescotonniers.com. The e-gift card recipient must create a customer account to be able to use it. The e-gift card is not named. The recipient is solely responsible for use of the e-gift card. No replacements or refunds apply if the e-gift card is lost, stolen or the expiry date is exceeded. The customer will be asked to provide the e-gift card recipient's email address when they place the order. The customer has the option to write a personal message which will appear virtually in the e-gift card. The recipient will receive an email once the e-gift card order has been confirmed. The email includes the e-gift card stating the amount and expiry date along with a code to use on the website. The code is activated upon receipt of the customer's order confirmation email which means the recipient can use it immediately.
E-gift card terms of use. The e-gift card is valid for one year on the www.comptoirdescotonniers.com website starting from the date the e-gift card email was sent. After this date, it can no longer be used on the website. Should the recipient's order exceed the value of the e-gift card, they must pay the difference through the payment method of their choice. The e-gift card can be used several times until the total amount has been used, within the aforementioned period. Several e-gift cards cannot be used on one order: only one gift card per order. The e-gift card amount will be applied to the order total including VAT and delivery charges. Should the recipient wish to return goods paid for using an e-gift card, as per the terms outlined in article 8 of the Terms of Sale on the Comptoir des Cotonniers website, they can either exchange the goods or get a new gift card but they cannot be refunded the price of the goods. The aforementioned Terms of Sale apply to e-gift cards, with the exception of terms regarding the refund of the aforementioned goods and article 7 of the Terms of Sale which only applies if the e-gift card has not been used, even in part. Should the e-gift card be used in full or in part, no right to withdraw or refund of any kind for the goods applies. Should any of these terms contradict the Terms of Sale, these terms apply.

Your credit card or PayPal account will be debited as soon as your order is confirmed.

We deliver to 23 countries in the Euro zone (see list below) through our dedicated eShops (FR, EU, ES and DE). If your country of residence does not appear in the list, you can place an online order and arrange for it to be delivered to someone who lives in one of the countries on the list below, so that they can then send it on to you. We do not deliver to French Overseas Departments and Territories or Armed Forces postcodes.
 

Metropolitan France	Germany	Luxembourg	Slovakia
Austria	Greece	Malta	Slovenia
Belgium	Hungary	Monaco	Spain
Czech Republic	The Netherlands	Sweden
Denmark	Ireland	Poland
Finland	Italy	Portugal

You can choose from standard delivery by Colissimo for deliveries in metropolitan France and abroad or express delivery by Chronopost (in France only).

Orders placed over the weekend are processed on Monday.

In France, Colissimo deliveries should reach you within 2-5 working days of dispatch (Monday to Saturday, excluding public holidays).

Orders for destinations outside France are delivered by Colissimo International. This service guarantees delivery within 5-10 working days of dispatch (Monday to Saturday, excluding public holidays).

Chronopost guarantees delivery to destinations in France within 24 hours for orders placed before 12 noon (Monday to Saturday, excluding public holidays).

You will receive an email confirming that your order has been dispatched along with a tracking number.

A signature is required upon delivery.

Orders totaling €195 or more qualify for free delivery. For orders totaling less than this amount delivery will be charged as follows:
- €6 for Colissimo delivery in France
- €13 for Chronopost delivery in France
- €13 for Colissimo delivery outside France

For technical reasons, it is unfortunately not possible to change your delivery address once the order has been placed.

In your order confirmation email, you will find a tracking number and a link to the carrier’s website where you can track your parcel. You can also track your order directly from the “My orders” section of your account. Click on the relevant order number and you will be taken directly to the carrier’s parcel tracking number.

The carrier will leave an attempted delivery card in your letterbox. You can then collect your parcel from your post office or a Chronopost depot in France. On the card, you will find an internet link which you can use to select a new delivery date or address. Alternatively, whether you have an attempted delivery card or not, you can go straight to your post office or the Chronopost depot (in France) with the tracking number and some form of identification.
Please note: if your parcel remains undelivered after 10 days, it will be returned to our warehouse and our Customer Services department will contact you.

Firstly, you can check that your order has been dispatched using the parcel tracking number which appears in your confirmation email or on your account page. Please contact our Customer Services department quoting your order number and tracking number so we can investigate the matter with the carrier.

Items should be returned in appropriate packaging. However, shoes should be returned in their box. Please do not use the box for posting items.

You have a withdrawal period of fourteen (14) days following the date you receive your parcel to return all products ordered without having to give any reasons or pay penalties.
In the event of withdrawal, you will be reimbursed delivery costs (if you paid them) but return shipping costs will be at your expense.
This withdrawal may be made by any means available, in particular:
- by telephone on +33 (0)9 69 39 29 97 from Monday to Friday from 9:00 am to 6:00 pm (except public holidays) ,
- by completing the withdrawal form available in your Customer account area in the "My Orders" section and sending it by email to service.client@comptoirdescotonniers.com
- by postal mail to: Comptoir des Cotonniers, Service Clients e-boutique, 151 rue Saint Honoré - 75001 Paris / France.

Once you have informed the Comptoir des Cotonniers of your withdrawal, you must return the products in question within 14 days from the date of this notification, along with the return voucher (to be completed online in your Customer account area in the "My Orders" section, then printed) to our depot:
Comptoir des Cotonniers
SAV e-boutique
ZAC Eurocentre
101 av. de l'Europe - Bât B
31620 Castelnau d'Estretefonds
France

Any product returned as a withdrawal or as satisfied or money back warranty, must not have been used, damaged, soiled or washed. Products must be returned in suitable packaging along with the duly completed return voucher. Moreover, footwear must be returned in its original box which should not be used as the actual shipping packaging.
Reimbursements for products under the right of withdrawal must be requested within fourteen (14) calendar days from the date of notification of withdrawal or deferred until the day on which the Products are received by Comptoir des Cotonniers.