1. Click on “my account”
2. On the login page, enter your email address and a password
Passwords must be at least 8 characters long and must contain an uppercase letter and a special character
3. Click on “create my account” to complete the process You will receive an email confirming the creation of your account. You will need to enter your email address and password to log in and place a secure order in our eShop.
1. Click on “My account”
2. On the login page, enter your email address and password
3. Click on “log in” to access your account
If you fail to sign out of your session, you will remain logged in.
- change your email address
- change your password
- update your personal information
To change your delivery and/or billing address(es), click on “My address book”, select the relevant address and click on “Change”.
If you still cannot find it, please contact Customer Services directly.
To view your full wish list, click on “My wish list” on your” My Account” page.
Items which are not yet available and marked “coming soon” can also be added to your wish list. We will email you on the first day that the item(s) go on sale.
We will carry out an initial assessment with our Quality Control Department and we will get back to you to tell you what to do next.
We cannot add any further items to an order which has already been paid for.
So at no stage do we have access to your bank details as they are not stored on our website.
We are sorry to inform you that there are more and more scam websites pretending to sell our Comptoir des Cotonniers products from past and current collections.
The websites use our logos and images and sell fake products with links and scam promotions that can cause confusion. Please be careful and check things like the host's email address and T&Cs on the website you're browsing before you buy anything.
If you visit a scam website, do not share any personal data or bank details and do not download any documents.
Please note, our legal and official Comptoir des Cotonniers websites are:
Got a question? Please send us the website details using our contact form.
- Google pay
- Apple pay
- Klarna for payments in instalments
These secure payment methods enable you to pay online without having to enter your card number. All you need is an email address and password.
France: 3 interest-free instalments (Pay in 3)
Spain: 3 interest-free instalments (Pay in 3)
Austria: Pay in 30 Days, Pay Now, Fair Financing (6-24 months) = Payment with interest for the client
Germany: Pay in 30 Days, Pay Now, Fair Financing (6-24 months) = Payment with interest for the client
Italy: 3 interest-free instalments (Pay in 3)
Portugal: 3 interest-free instalments (Pay in 3)
Belgium: Pay in 30 Days, Pay Now
UK: Pay in 3, Pay in 30 Days, Fair Financing (6-24 months)
Netherlands: Pay in 3, Pay in 30 Days
Switzerland: Pay in 30 Days
Sweden, Norway, Denmark, Finland: Pay in 3, Pay in 30 Days, Fair Financing (6-24 months)
Please click here to view Klarna FAQs.
Klarna is not currently available in the following countries: Luxembourg, Malta, Monaco, Slovakia, Slovenia, Hungary.
Step 2: Create a Klarna account by entering your personal information or enter your user information if you already have a Klarna account. Please read and agree to the Klarna payment terms and conditions.
Step 3: Klarna will send you a confirmation email and you can manage your Comptoir des Cotonniers orders and payments using the Klarna app.
Please click here to view Klarna FAQs.
Please click here to find out how Klarna handles refunds.
To do this, enter the code for each eGift card (these details are sent to you by email when the eGift card is created). If your order exceeds the value of the e-card, you will have to pay the difference using a payment method of your choice. The e-card can be used on several occasions until the entire value has been redeemed, within a period of validity of one year from the date of the email confirming the issue of the e-card.
Please note: eGift cards do not appear on your “My account” page. If you have forgotten your remaining balance, please contact our Customer Services department.
**The Comptoir des Cotonniers e-gift card is available for any amount between 20€ and 999€ inc. VAT. It is only available to use on www.comptoirdescotonniers.com. The e-gift card recipient must create a customer account to be able to use it. The e-gift card is not named. The recipient is solely responsible for use of the e-gift card. No replacements or refunds apply if the e-gift card is lost, stolen or the expiry date is exceeded. The customer will be asked to provide the e-gift card recipient's email address when they place the order. The customer has the option to write a personal message which will appear virtually in the e-gift card. The recipient will receive an email once the e-gift card order has been confirmed. The email includes the e-gift card stating the amount and expiry date along with a code to use on the website. The code is activated upon receipt of the customer's order confirmation email which means the recipient can use it immediately.
In France, Colissimo deliveries should reach you within 2-5 working days of dispatch (Monday to Saturday, excluding public holidays).
Orders for destinations outside France are delivered by Colissimo International. This service guarantees delivery within 5-10 working days of dispatch (Monday to Saturday, excluding public holidays).
Chronopost guarantees delivery to destinations in France within 24 hours for orders placed before 12 noon (Monday to Saturday, excluding public holidays).
You will receive an email confirming that your order has been dispatched along with a tracking number.
A signature is required upon delivery.
- €6 for Colissimo delivery in France
- €13 for Chronopost delivery in France
- €13 for Colissimo delivery outside France
Please note: if your parcel remains undelivered after 10 days, it will be returned to our warehouse and our Customer Services department will contact you.
Any returns must be unworn, unmodified, unwashed and returned in their original undamaged packaging with their original tags. Returns will not be accepted if the items are incomplete, damaged, worn or soiled.
EXCHANGES AND REFUNDS
Upon presentation of proof of purchase, Comptoir des Cotonniers gives Clients a total of thirty (30) calendar days from the date they receive the products to exchange all or some of their order in-store (excluding stores in Italy or factory stores) or Comptoir de Cotonniers concessions in UNIQLO stores, for products of equal or greater value. OUTLET products cannot be exchanged in-store.
No refunds available in-store. Once the products arrive in the warehouse and have been checked by Comptoir des Cotonniers, the Client will be refunded using their chosen payment method minus the cost of the re-invoiced prepaid label where applicable. The refund will be processed within thirty (30) calendar days of the date Comptoir des Cotonniers receives the Products.
In the event of unusual or suspicious returns, Comptoir des Cotonniers reserves the right to refuse the return and block future orders.
Comptoir des Cotonniers
101 Av. de l'Europe - Bât B
31620 Castelnau d'Estretefonds
Comptoir des Cotonniers shall not be held responsible for any loss or damage during shipment unless the Client uses the prepaid label. We recommend the Client uses a recorded delivery service. The Client must contact the courier direct in the event of loss or damage during shipment.
Comptoir des Cotonniers cannot process the return if the items are not delivered to our warehouse.
In the event of placing an order with a promotional code with a discount that applies when a certain number of items are bought in a single transaction, any returns shall void the discount if the number of items required to apply the discount is no longer met. The refund shall reflect that the discount no longer applies.
It takes up to 30 days to process but we shall try to handle your request within 72 hours of our warehouse receiving your return (outside sales periods).
Any cancellation/withdrawal may be made by any means available, in particular:
- call 09 69 39 29 22 (from France) or + 33 1 43 12 04 04 (from abroad), Monday-Friday 9am-6pm
- click the link to complete the cancellation form
Please return the cancellation form as per the instructions on the form.
Our dedicated eShop Customer Services department is open 9am - 6 pm
Monday to Friday (except public holidays).
You can contact us via our contact form, call us on +33 1 43 12 04 44 (calls charged at local rate) or
write to us at the following address:
Comptoir des Cotonniers
eShop Customer Services
151 Rue Saint Honoré