1. Click on “my account”
2. On the login page, enter your email address and a password
Passwords must be at least 8 characters long and must contain an uppercase letter and a special character
3. Click on “create my account” to complete the process You will receive an email confirming the creation of your account. You will need to enter your email address and password to log in and place a secure order in our eShop.
1. Click on “My account”
2. On the login page, enter your email address and password
3. Click on “log in” to access your account
If you fail to sign out of your session, you will remain logged in.
- change your email address
- change your password
- update your personal information
To change your delivery and/or billing address(es), click on “My address book”, select the relevant address and click on “Change”.
If you still cannot find it, please contact Customer Services directly.
To view your full wish list, click on “My wish list” on your” My Account” page.
Items which are not yet available and marked “coming soon” can also be added to your wish list. We will email you on the first day that the item(s) go on sale.
We will carry out an initial assessment with our Quality Control Department and we will get back to you to tell you what to do next.
We cannot add any further items to an order which has already been paid for.
So at no stage do we have access to your bank details as they are not stored on our website.
Comptoir des Cotonniers also accepts payment by PayPal, a secure payment method which allows you to make online payments without having to enter your credit card number. All you need is your email address and PayPal password.
To do this, enter the code for each eGift card (these details are sent to you by email when the eGift card is created). If your order exceeds the value of the e-card, you will have to pay the difference using a payment method of your choice. The e-card can be used on several occasions until the entire value has been redeemed, within a period of validity of one year from the date of the email confirming the issue of the e-card.
Please note: eGift cards do not appear on your “My account” page. If you have forgotten your remaining balance, please contact our Customer Services department.
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* If you wish to have goods delivered to the UK, please use our online shop at comptoirdescotonniers.co.uk
In France, Colissimo deliveries should reach you within 2-5 working days of dispatch (Monday to Saturday, excluding public holidays).
Orders for destinations outside France (with the exception of the UK) are delivered by Colissimo International. This service guarantees delivery within 5-10 working days of dispatch (Monday to Saturday, excluding public holidays).
Chronopost guarantees delivery to destinations in France within 24 hours for orders placed before 12 noon (Monday to Saturday, excluding public holidays).
You will receive an email confirming that your order has been dispatched along with a tracking number.
A signature is required upon delivery.
- €6 for Colissimo delivery in France
- €13 for Chronopost delivery in France
- €13 for Colissimo delivery outside France
PLEASE NOTE: you can only change a delivery address if the order has not yet left our warehouse.
Please note: if your parcel remains undelivered after 10 days, it will be returned to our warehouse and our Customer Services department will contact you.
Comptoir des Cotonniers
101 Av. de l'Europe - Bât B
31620 Castelnau d'Estretefonds
- Credit note: credit notes are valid for purchases in the eShop for 6 months from the date of issue. They can be used for a number of separate transactions and are non-refundable.
- Refund: refunds are paid into the bank account you used to place your order.
When an order was placed using an offer code entitling you to a discount on the purchase of a predetermined number of items in one transaction, and you then return an item or items, this may invalidate the discount if the number of items falls below that required to qualify for the discount. The refund paid will reflect the fact that the discount is no longer applicable.
Your return will be processed within 30 days, but we endeavor to deal with your request within 72 hours of your parcel reaching our warehouse (excluding business hours).
Our dedicated eShop Customer Services department is open 9am - 6 pm
Monday to Thursday and 9 am to 3.30 pm on Fridays (except public holidays).
You can contact us via our contact form, call us on +33 1 43 12 04 44 (calls charged at local rate) or
write to us at the following address:
Comptoir des Cotonniers
eShop Customer Services
151 Rue Saint Honoré